A Virtual Contact Center Virtual Customer Service Explained Online customer service is one of the many convenient and flexible options your customers have to interact with your brand. Ensuring continuous, high-quality care means keeping top agents at the ready all year, even when the demand is low. Organizations will need to explore how to keep…
Chatbot Design Best Practices & Examples: How to Design a Bot Also, you can get a better understanding of how bots work and how they are organized in order to be effective. After using a few chatbot templates, you can try designing your own flow from scratch to put your knowledge into practice. The most…
12 Mind-Blowing Use Cases for GPT-4 For instance, in the real-world, they may be used for Visual Question Answering (VQA), wherein the model is given an image and a text query about the image, and it needs to provide a suitable answer. For instance, a digital marketing agency employed GPT-4 to streamline their content production…
Turning Chatbots Into Virtual Shopping Assistants Compared to other tools, this AI showed results the fastest both in the chat and shop panel. The only issue I noticed is that it starts showing irrelevant results when you try to be too specific, and sometimes it shows 1 or 2 unrelated results alongside other results. In…
5 Best Shopping Bots Examples and How to Use Them You can also make your client reach you through SMS or social media. With this software, customers can receive recommendations tailored to their preferences. This way, each shopper visiting your eCommerce website will receive personalized product recommendations. Consequently, your customers will not encounter any friction…
The Complete Guide to Building a Chatbot with Deep Learning From Scratch by Matthew Evan Taruno Every chatbot would have different sets of entities that should be captured. For a pizza delivery chatbot, you might want to capture the different types of pizza as an entity and delivery location. For this case, cheese or pepperoni…
The 4 Biggest Open Problems in NLP The beauty of virtual assistants is that they can work 24-hours a day and your customers will not be turned down because employees called in sick. Since BERT considers up to 512 tokens, this is the reason if there is a long text sequence that must be divided…
A semantics-aware approach for multilingual natural language inference Language Resources and Evaluation The y-axis represents the semantic similarity results, ranging from 0 to 100%. A higher value on the y-axis indicates a higher degree of semantic similarity between sentence pairs. We are exploring how to add slots for other new features in a class’s representations….
Name the Bot: Best Practices While Choosing Your Bots Identity Freshchat Blog While there are many chatbot name generators out there that can help, picking a name yourself will give you more autonomy to fit it into your company’s persona and customer profile. The bot also helped NBC determine what content most resonated with users,…